Our Privacy Policy
PAR TATEM respects your privacy and is committed to protecting your data. This privacy policy informs you about how we collect, use, and safeguard your personal information when you inquire about, purchase, or use our services—including accessing our website, signing up on our platform, purchasing our E-SIMs, SIM Cards, and bundles, or using our wallet and money transfer services. It also explains the legal principles governing data processing and your rights regarding your personal data.
What we collect about you and how do we use it lawfully?
Personal Data is any information about you from which you can be identified. We may collect, use, store and transfer different kinds of personal data. Identity Data such as your name and related details you input to login into Tatem. Contact Data includes email address, contact number and any related information that you provide to us to make contact to you.Financial and Billing Data includes your bank account and payment card details that you use to recharge your Tatem Wallet and buy bundles.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform you use to access our website, this data helps us to find our client density and improve our services accordingly.Usage Data include information about how you use our website, products and services, top up records, call data records which include traffic data and location data.Marketing and Communications Data includes your preferences in receiving latest news notifications from us.Customer Care Data includes your feedback to us, survey responses and voice mail recordings when you contact us.
We process your personal data to derive information so that we can make personalized offers to our customers. Such information does not directly or indirectly reveal your identity. However, if we combine or connect the derived information with your personal data, it may directly or indirectly identify you. So, we also treat the derived information as personal data which will be used in accordance with this privacy policy.
How do we collect your data
We obtain your personal data, directly and indirectly, when you interact with our website or mobile application. This may happen when you interact with us when you provide your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. Purchase and use our sim cards or services or enquire about them. Create an account on our website. Subscribe to our services or communications.
We use your personal data complying to all data protection laws and regulations, most commonly, in circumstances wherewe need to perform services under the agreed terms and conditions with you. It is necessary for our legitimate interests in course of our business. We need to comply with a legal or regulatory obligation.We have set out below, a description of all the ways and the lawful basis we use your personal data. In addition to your consent, legal, and regulatory purposes, our legitimate interests include performance management, product offerings, market research where applicable, which may override your rights subject to the law. Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
We manage our relationship with you and your account by following steps that help make Tatem more secure and easy for you, which will include:
- Notifying you about changes to our terms and conditions or privacy policy
- Detecting and preventing crime and fraud
- Asking you to leave a review or take a survey
- Manage any concerns that you raise to our customer care department
- Quality assurance and monitoring purposes
You might receive latest news from us either if you have consented to receive them or you have purchased products or services from PAR TATEM, and in each case, you have not opted out of receiving that marketing.
How Can you Contact Us?
If you have any questions regarding our Privacy Policy or need assistance, you can reach us at:
Head Office:
Villa La Montagne, Unit #4, 50 Wilhemina Avenue, Roodepoort, Allen’s Nek Ext 18, 1709
Villa La Montagne, Unit #4, 50 Wilhemina Avenue, Roodepoort, Allen’s Nek Ext 18, 1709
Phone: +27 8770 41234
Mobile: +27 (0) 731 328 409 | +27 (0) 608 154 370
Email: info@partelecom.com
Stay connected with PAR TATEM for the latest updates and offers!